Returns & Refunds

At thegracey.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, please review our Returns & Refunds Policy below.

1. Return Eligibility

a. Return Period: Items may be returned within 30 days from the date of receipt. Returns requested outside this period may not be accepted.

b. Condition: To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all tags attached. Items that have been altered, damaged, or are missing tags cannot be returned.

c. Non-Returnable Items: Certain items, such as final sale products, gift cards, and items marked as non-returnable, are not eligible for return or refund.

2. How to Return an Item

a. Online Returns: If you purchased your item online and wish to return it, please contact our customer service team at [email protected] to request a return authorization. You will be provided with instructions on how to return the item.

b. In-Store Returns: Items purchased in-store can be returned at our Shopping Arcade location. Please bring the item along with the original receipt or proof of purchase.

3. Return Shipping

a. Shipping Costs: The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.

b. Return Address: Please send your return to the following address:

• Address: Wai Fung Plaza Shopping Arcade, 664 Nathan Road, Mong Kok, Hong Kong

4. Refund Process

a. Refund Method: Refunds will be processed to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your bank or payment provider.

b. Processing Time: Once we receive and inspect your returned item, we will process the refund within 3 business days. You will receive a confirmation email once your refund has been issued.

5. Exchanges

a. Exchange Requests: If you wish to exchange an item for a different size or color, please contact our customer service team at [email protected] to check for availability and obtain instructions. Exchanges are subject to stock availability.

6. Damaged or Incorrect Items

a. Reporting Issues: If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will assist you in resolving the issue, which may include issuing a refund, sending a replacement, or other solutions.

7. Contact Us

For any questions or concerns regarding returns and refunds, please reach out to us:Email: [email protected]

Thank you for shopping with thegracey.com. We appreciate your business and are here to ensure a smooth return and refund process.